Contact The Office is Open

nexia

---

Here is a screenshot of a system i'm actually coding for vbE... which will be great for any website having a support system or online chat...

There is not much involved in this system, but as my plan is to re-edit the vbPager engine from Mo, the plan will be to have the first Staff/Online Support with this. (think of merging an online chat with this engine!)

In the next hours i'll be finishing the setup of this engine, which is not complicated, because there is just some If/Then statements...

Why i post this right now is to let members make suggestions and requests before i release the version...

note: screeny deleted, see below!

nexia

what are the settings for the Office Indicator:

• do not display / deactivate
• only the Office Open indicator
• both Office Open and Staff Online
• only Staff Online indicator

and what are the actual Indicator's location:

• below the logo's part
• just beside the logo
• below the navbar

it's easy to add more locations, but i thought more logical to just add the ones in the header... you can always add a tag called <!--OFFICE_IS_OPEN--> in your templates if you prefer not using the default location.

Redeemed_Warrior

awesome i so want this

nexia

i suppose it will be set today, i don't know if i will add any feature right now, just the indicators are simple, just need some calculations and some default icons...

nexia

ok, i thought i was close to completion with this addon when i posted this last comment, but as it seems, i'm a lazy bitch...

so i'll take the next hours of work to complete it. will be an independant paid script, as it is a lot more than just a 10 lines of code... and it will be possible to join it to any ticket system, or a chat, or something you want to be plugged-in. the cost means you have support so i can code a bridge with an existing engine i did not bridge yet.

as example, it can actually be activated by the mods or super-mods or admins presence, it can also activate a "support forum" for offline periods, and it can have a popup to talk with the online mods when active. like "live support".. but with less gadgets in the backend... any admin can use it; no complicated configurations, no live-stream, etc...

nexia

nexia

Here is the screenshot of the newer version, coded today.

Based on some calculations made inside the "v3arcade Is Open" product today, i've been able to decifer some questionings i had about requests and capabilities.

As this new release is to be a paid product due to the complexity of the addons added to it, i'm doing more in the configurations right away, even if some are not needed, so the future will be easier on who is coding the addons to this engine -- because everything here is accessible to coders!

Right now, i'm fixing the engine to have a display of a "Office Open" indicator, as well as a "Staff Online" indicator that will show if someone from the staff is online. As you see in the screenshot, it is not related to someone's usergroup but the addition of these persons in the list -- the logic is that not all staff from a group is abilited to answer as main staff, and it's way faster on server-side if we do it that way... i'm on for performances, not gadgets.

nexia

Ok, here is a small screenshot of what you get by default on a default vBulletin style:



on THIS site, you see the same indicator/icon in a different location, because i switched the ad_location from right to left, and it is kinda strange to look at...

With that said, if you hover the indicator, you can click it to be redirected to the "Help Me Please!" forum... that's the "Office Forums" setting.. the first forumid in the list become the default support forum, the others are there for indication only, so when you visit these, there is an icon to show that they are part of the support engine.

nexia

by default, i generated these two images:



to display the status of the office... you can replace them as you wish... it is suggested to use .png images so they are transparent in any situation... you have to edit the template " nex_office_is_open_ad_location " if you change the file name, the type or size or location inside the style tag...

nexia

screenshot in post #6 was updated with the latest... new option that give flexibility to staff... if they are switching to invisible, they are considered as unavailable, so they are not counted in the "Staff Online" system...

Also, this new feature make it so the list of online staff is updated each time the cron is run, making no query on pageload, AND a virtual list of all the staff online, useful when integrating to a live-support engine.